Six-IR
Refund Policy
The short version: cancel whenever you like, and if Plus or a credit pack wasn't right for you, ask soon after buying and we'll refund it.
The refund windows below are a suggested starting point. [Confirm or change the windows and credit limits before launch.]
Cancelling Plus
Cancel any time from Manage billing. Plus stays on until the end of the month or year you've paid for, then your account moves to Free. Your library and any credit-pack credits stay.
Refunds
| What you bought | When you can get a refund |
|---|---|
| Plus, monthly ($15) | Your first payment, within 7 days, if you've used 10 credits or fewer. After that, cancelling stops the next payment; the current month isn't refunded. |
| Plus, yearly ($144) | Within 14 days of paying, if you've used 20 credits or fewer. |
| Credit packs | Within 14 days, if none of the pack's credits have been used. |
| Something went wrong on our side | If a charge was a mistake, or a feature you paid for didn't work and we couldn't fix it, tell us and we'll make it right. |
Credits used on an AI job that failed are given back automatically; you don't need to ask.
How to ask
Email support@six-ir.com from your account's email address, saying what you bought and when. Refunds go back to the card you paid with, usually within 5 to 10 business days.
Your legal rights
If the law where you live gives you more, that applies. In the EU and UK you have 14 days to withdraw from a purchase of digital services; when you start using Plus or a credit pack straight away, you agree that the service begins immediately, and a refund then reflects what you've already used.
